Privacy Policy

About This Privacy Policy

EcomManage (“EcomManage”, “we”, “us” or “our”) respects the privacy of website visitors, prospective clients, clients, and business contacts. This Privacy Policy describes how personal information may be handled in connection with our website, consultations, communications, and ecommerce support services.

The exact privacy rules that apply may depend on your location, the nature of your relationship with EcomManage, the services being provided, and the laws that apply to a particular activity.

Information We May Collect

Depending on how you interact with EcomManage, we may collect or receive information such as:

• Contact information — name, business name, email address, phone number, and preferred contact method.
• Business information — company details, website address, marketplace presence, service requirements, and operational information.
• Enquiry and consultation information — messages, project details, goals, questions, and information shared through forms, email, calls, or booking tools.
• Client account information — authorised access details, platform permissions, store identifiers, advertising account information, and technical settings required for agreed services.
• Billing and transaction information — invoice details, billing contact information, payment status, and transaction records. Payment card or banking details may be handled by third-party payment providers rather than directly by EcomManage.
• Website usage information — browser type, device information, approximate location derived from technical data, referral pages, pages viewed, and similar usage information where analytics or security tools are enabled.
• Communication records — emails, support messages, meeting notes, and other business correspondence.

Please avoid sending sensitive personal information unless it is genuinely required for a service and has been requested through an appropriate and secure process.

How We Receive Information

We may receive personal information directly from you when you submit a website form, email us, book a consultation, communicate with us, accept a proposal, or provide information needed for a service.

We may also receive information from authorised members of your organisation, from ecommerce or technology platforms you connect to our work, or from service providers used for scheduling, communications, analytics, hosting, security, invoicing, or other business functions.

Where you provide personal information about another person, you are responsible for ensuring that you are authorised to share it with us for the intended purpose.

How We May Use Personal Information

We may use personal information to:

• respond to enquiries and consultation requests;
• prepare proposals, quotes, and service recommendations;
• onboard clients and provide agreed ecommerce services;
• manage marketplace, Shopify, advertising, business email, or related support activities;
• communicate about projects, support requests, invoices, and service updates;
• maintain website security, troubleshoot technical issues, and prevent misuse;
• understand website performance and visitor interactions where analytics are enabled;
• improve our website, services, internal processes, and client experience;
• maintain business, accounting, tax, and compliance records;
• establish, exercise, or defend legal rights where necessary;
• comply with applicable legal or regulatory obligations.

Legal Bases Where Applicable

In jurisdictions where a legal basis is required for processing personal information, the basis may depend on the circumstances. EcomManage may rely on one or more of the following where permitted:

Client Service Data

Some EcomManage services may involve access to a client’s ecommerce store, marketplace account, advertising account, business email environment, website, analytics tools, or other business systems.

Where EcomManage handles personal information on behalf of a client as part of an agreed service, the client may remain responsible for determining the purpose and lawful basis for that processing. EcomManage will use such information only as reasonably necessary to perform the agreed service and in accordance with applicable contractual obligations.

Where appropriate, a separate data processing agreement or similar contractual document may be used to define the parties’ privacy and security responsibilities more specifically.

Cookies and Website Technologies

Our website may use cookies and similar technologies that support website functionality, security, preferences, analytics, scheduling integrations, or other website features.

Some technologies may be provided by third parties. Where applicable law requires consent before non-essential technologies are used, appropriate consent controls should be made available before those technologies are activated.

As our website tools change, EcomManage may publish a separate Cookie Policy with more detailed information about the categories of cookies, providers, and visitor choices.

When We May Share Information

EcomManage does not sell personal information as a normal part of our business. We may share information only where reasonably necessary for legitimate business or legal purposes.

This may include sharing with:

• service providers supporting website hosting, security, communications, scheduling, analytics, invoicing, file storage, or other business operations;
• ecommerce, marketplace, advertising, or technology platforms involved in delivering an authorised client service;
• professional advisers such as accountants, consultants, or legal advisers where appropriate;
• government authorities, regulators, courts, or law enforcement where disclosure is legally required;
• a successor or relevant party in connection with a business reorganisation, merger, acquisition, or sale, subject to applicable legal requirements.

Where appropriate, service providers are expected to process information only for the purposes for which it was provided and subject to relevant contractual or legal obligations.

Third-Party Services

EcomManage may use third-party services for website hosting, scheduling, communications, productivity, analytics, security, payments, ecommerce platforms, advertising tools, and other business functions.

For example, a consultation booking link may direct you to Calendly, and client work may involve platforms such as Amazon, eBay, Walmart, Etsy, Shopify, TikTok Shop, Wayfair, Temu, Poshmark, Best Buy, Google, Microsoft, or Zoho depending on the service requested.

These third parties operate under their own privacy terms and may independently determine how they process information in some circumstances. We encourage you to review the privacy information provided by services you use.

International Data Transfers

EcomManage may work with clients, service providers, and technology platforms located in different countries. As a result, personal information may sometimes be processed or stored outside the country where it was originally collected.

Where applicable law requires safeguards for international data transfers, EcomManage will use appropriate contractual, technical, organisational, or other legally recognised measures where required for its processing activities.

How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business records, resolving disputes, enforcing agreements, and meeting legal, tax, accounting, or regulatory requirements.

Retention periods can vary depending on the type of information, the service involved, the client relationship, and applicable legal requirements.

When information is no longer required, we may delete it, anonymise it, or securely archive it where continued retention is legally or operationally necessary.

How We Protect Information

EcomManage takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Measures may include access controls, role-based permissions, secure account practices, password protection, multi-factor authentication where available, trusted service providers, and limiting access to information to people who need it for legitimate business purposes.

No internet transmission or storage system can be guaranteed to be completely secure. Clients and website visitors should also use appropriate security measures for their own devices, accounts, and credentials.

Your Privacy Rights

Depending on your location and the laws that apply, you may have rights relating to your personal information. These may include the right to:

• request access to personal information held about you;
• request correction of inaccurate or incomplete information;
• request deletion of personal information in certain circumstances;
• object to or restrict certain processing activities;
• withdraw consent where processing is based on consent;
• request portability of certain information where applicable;
• opt out of certain marketing or targeted advertising activities where applicable;
• submit a complaint to an appropriate privacy or data protection authority where this right is available.

Privacy rights are not absolute and may be subject to legal exceptions. We may need to verify your identity before completing certain requests.

Where EcomManage processes information only on behalf of a client, we may direct your request to that client where the client is responsible for responding to the request.

Marketing Communications

EcomManage may send service-related communications that are necessary for an enquiry, consultation, or active client relationship.

Where we send promotional or marketing communications, we will provide a reasonable way to opt out where required. You can also contact us directly to request that marketing communications stop.

Opting out of marketing does not prevent us from sending essential administrative, contractual, billing, security, or service-related communications.

Children’s Privacy

EcomManage provides business-focused ecommerce services and our website is not intended for children. We do not knowingly seek to collect personal information from children for the purpose of providing our business services.

If you believe that personal information relating to a child has been submitted to us inappropriately, please contact us so that we can review the situation.

External Websites and Links

Our website may contain links to third-party websites, platforms, or services. EcomManage is not responsible for the privacy practices, security, or content of websites operated by other organisations.

When you leave ecommanage.com, we recommend reviewing the privacy information provided by the website or service you are visiting.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, business practices, technology providers, or applicable privacy requirements change.

The latest version will be published on this page and the “Last updated” date will be revised. Where required, we may provide additional notice of material changes.